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Free UK Delivery
Returns Policy

Delivery

Next Day Delivery (England & Wales) - Order Before 1pm

We use Tuffnells and XDP Express as our courier services.  We can now offer FREE Next Day delivery within England & Wales, if you order before 1pm Monday to Thursday.  We CANNOT guarantee Next Day Delivery on orders dispatched on Friday's (unless Saturday Delivery is purchased during the checkout process) as these will arrive on Monday's due to our terms with our courier.  We do not process or deliver any orders on Bank Holidays.  Orders paid for over the weekend will be processed and dispatched on Monday's, except on Bank Holidays. We do not work on Saturday or Sunday’s.  If you have any questions please email us at customerservice@bedsos.co.uk or alternatively call us on 0844 357 0428 Mon - Fri 9am - 5pm (UK).


Schedule a Delivery             

If you do not want ‘Next Working Day Delivery’ and you would prefer to schedule a delivery you can arrange an alternative delivery date via the checkout process FREE of charge. Saturday deliveries are also available, at an additional charge of £20.00.  


PLEASE NOTE:  Deliveries are usually between 8am – 6pm.  We cannot give you an estimated time of arrival on deliveries, as the couriers are not part of our company and deliveries are strictly based around the driver’s route for that day.  Also, we can not offer deliveries on national bank holidays.

 

 

Northern Scotland & Rural Delivery (Scotland)                      

If you live in Northern Scotland or rural areas of the UK please contact us on 0844 357 0428 Mon - Fri 9am - 5pm before placing an order as sometimes we have to charge a small courier fee to these locations.  Please note: if you live in any of the following postcode areas; AB, FK, KW, IV, PA and PH there will be a delivery fee to pay, so please contact us on 0844 357 0428 before placing your order. If you place the order and live in any of these post code areas we will contact you first to take payment to cover the delivery cost by the courier. If you do not agree to these charges we will have no alternative but to cancel the order and issue a full refund.

 

 

Ireland, Republic of Ireland & Islands

Due to delivery costs at this present moment in time we do not deliver to Ireland, Republic of Ireland or any of the UK surrounding Islands.  If you reside in one of these areas and place an order with ourselves, your order will be cancelled and a full refund will be issued.

 

 

Returns

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Bed SOS for a full refund within 14 days.  The returned items must be unused and still have all packaging and tags attached.  It is the customer's responsibility to return non suitable goods to Bed SOS.  If the customer wishes for Bed SOS to arrange return of such items, there will be a charge of £25.00 deducted from the customers refund to cover the courier service.  Bed SOS will arrange the return/ replacement of goods found to be faulty FREE of charge.  To discuss the matter further please contact us on 0844 357 0428 Mon - Fri 9am - 5pm.

 

 

Damages/ defects [caused during transit]

We advise all customers to check the outer packaging of their delivery before signing for the goods.  If you notice any damages to the outer packaging, YOU MUST sign for the goods as being 'damaged' and report the damages to ourselves within 5 days of receipt of the goods.  Any defects to your goods must also be reported within 5 days of receipt of the goods.  All damages/ defects must be photographed and pictures must be emailed to customerservice@bedsos.co.uk  Once we have been informed of such damages/defects we will ensure that replacement parts are sent out immediately, or alternatively we may offer a partial refund as form of compensation depending on the severity of the damage/ defect(s).  You have the right to reject such compensation.

 

PLEASE NOTE: Damaged/ defective items reported after 5 days of receipt of the goods may result in the item being ineligible for replacement, in which case partial compensation may be offered.  We apologise for any inconvenience this may cause.

 
 

XMAS & NEW YEAR

PLEASE NOTE: Any orders placed AFTER 1pm on Monday 22nd December WILL NOT BE processed until our office re-opens on January 5th 2015.  Orders placed BEFORE 1pm on Monday 22nd December will be delivered on TUESDAY 23rd DECEMBER 2014, depending on the couriers workload.  We apologise for any inconvenience this may cause you.

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