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Delivery

Easter Bank Holiday Deliveries

Bed SOS will be closed for the Easter holidays from the 18th April until the 22nd of April 2014.

The cut off point for our next day service will be 1pm Thursday 17th April, however we will not be held responsible for any missed deliveries on Tuesday 22nd April.

Deliveries are available on Saturday 19th April if ordered before 1pm on Thursday 17th April (at an additional charge of £20.00).

 

Normal operations commence from Tuesday 22nd April.


Next Day Delivery (England & Wales) - Order Before 1pm

We use Tuffnells and XDP Express as our courier services.  We can now offer FREE Next Day delivery within England & Wales, if you order before 1pm Monday to Thursday.  We CANNOT guarantee Next Day Delivery on orders dispatched on Friday's (unless Saturday Delivery is purchased during the checkout process) as these will arrive on Monday's due to our terms with our courier.  Orders paid for over the weekend will be processed and dispatched on Monday's, except on Bank Holidays. We do not work on Saturday or Sunday’s.  If you have any questions please email us at customerservice@bedsos.co.uk or alternatively call us on 0844 357 0428 Mon - Fri 9am - 5pm (UK). 


Schedule a Delivery             

If you do not want ‘Next Working Day Delivery’ and you would prefer to schedule a delivery you can arrange an alternative delivery date via the checkout process FREE of charge. Saturday deliveries are also available, at an additional charge of £20.00.  


PLEASE NOTE:  Deliveries are usually between 8am – 6pm.  We cannot give you an estimated time of arrival on deliveries, as the couriers are not part of our company and deliveries are strictly based around the driver’s route for that day.  Also, we can not offer deliveries on national bank holidays.

 

 

Northern Scotland & Rural Delivery (Scotland)                      

If you live in Northern Scotland or rural areas of the UK please contact us on 0844 357 0428 Mon - Fri 9am - 5pm before placing an order as sometimes we have to charge a small courier fee to these locations.  Please note: if you live in any of the following postcode areas; AB, FK, IV, KW, PA and PH there will be a delivery fee to pay, so please contact us on 0844 357 0428 before placing your order. If you place the order and live in any of these post code areas we will contact you first to take payment to cover the delivery cost by the courier. If you do not agree to these charges we will have no alternative but to cancel the order and issue a full refund.

 

 

Ireland, Republic of Ireland & Islands

Due to delivery costs at this present moment in time we do not deliver to Ireland, Republic of Ireland or any of the UK surrounding Islands.

 

 

Returns

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Bed SOS for a full refund within 14 days.  The returned items must be unused and still have all packaging and tags attached.  It is the customer's responsibility to return non suitable goods to Bed SOS.  If the customer wishes for Bed SOS to arrange return of such items, there will be a charge of £25.00 deducted from the customers refund to cover the courier service.  Bed SOS will arrange the return/ replacement of goods found to be faulty FREE of charge.  To discuss the matter further please contact us on 0844 357 0428 Mon - Fri 9am - 5pm.

 
 

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