Next Day Delivery (England & Wales) - Order Before 1pm
We use Tuffnells, XDP Express, Yodel and DX Freight as our courier services. We can now offer FREE Next Day delivery (unless stated otherwise) within England & Wales, some Scottish Highland and remote areas are exempt from Next Day delivery and will be sent via a specialist service which has a lead time of between 3-5 working days, if you order before 1pm Monday to Thursday. We CANNOT guarantee Next Day Delivery on orders dispatched on Friday's (unless Saturday Delivery is purchased during the checkout process) as these will arrive on Monday's due to our terms with our courier. We do not process or deliver any orders on Bank Holidays. Orders paid for over the weekend will be processed and dispatched on Monday's, except on Bank Holidays. We do not work on Saturday or Sunday’s. If you have any questions please email us at firstname.lastname@example.org or alternatively call us on 0844 357 0428 Mon - Fri 9am - 5pm (UK).
Schedule a Delivery
If you do not want ‘Next Working Day Delivery’ and you would prefer to schedule a delivery you can arrange an alternative delivery date via the checkout process FREE of charge. Saturday deliveries are also available, at an additional charge of £20.00.
PLEASE NOTE: Deliveries are usually between 8am – 6pm. We cannot give you an estimated time of arrival on deliveries, as the couriers are not part of our company and deliveries are strictly based around the driver’s route for that day. Also, we can not offer deliveries on Sunday's or national bank holidays.
Northern Scotland & Rural Delivery (Scotland)
If you live in Northern Scotland or rural areas of the UK please contact us on 0844 357 0428 Mon - Fri 9am - 5pm before placing an order as sometimes we have to charge a small courier fee to these locations.
PLEASE NOTE: if you live in any of the following postcode areas; AB, FK, KW, IV, PA and PH there will be a delivery fee to pay of approx £30, so please contact us on 0844 357 0428 before placing your order. If you place the order and live in any of these postcode areas we will contact you first to take payment to cover the delivery cost by the courier. If you do not agree to these charges we will have no alternative but to cancel the order and issue a full refund. Delivery lead time to Northern Scotland and Rural areas is 3-5 working days, we apologise for any inconvenience this may cause you.
Ireland, Republic of Ireland & Islands
Due to delivery costs at this present moment in time we do not deliver to Ireland, Republic of Ireland or any of the UK surrounding Islands. If you reside in one of these areas and place an order with ourselves, your order will be cancelled and a full refund will be issued.
Consumer Contracts (Information, Cancellation & Additional Charges) Regulations
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund. This does not apply to:
• Items collected in store.
• Bespoke goods.
• Sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery.
PLEASE NOTE: Due to health and hygiene reasons (and the policies in place with the manufacturers of our memory foam mattresses) Bed SOS regrets to inform that we are unable to accept returns of unsuitable memory foam mattresses which have been unsealed from their original packaging, unless deemed to be incorrect due to an error on our behalf, or deemed faulty by the manufacturer. We may, however, offer a refund based on Diminished Value. Please contact us on: 0844 357 0428 to discuss this matter further.
To cancel your order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you must email email@example.com or call 0844 357 0428. You, the customer, are responsible for returning cancelled goods at a cost to yourself. Please email firstname.lastname@example.org so that one of our team can supply you with the appropriate return address.
You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).
Please take reasonable care of the goods, as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied if the loss is the result of unnecessary handling of the goods by you.
Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
PLEASE NOTE: The Consumer Contract (Information, Cancellation and Additional Charges) Regulations do not apply to Financial and Insurance Services
I received a faulty item
If the item you received is faulty, please contact us via email@example.com quoting your order reference number, your name and address, details of the product and include photographic evidence and full details of the fault. We will then advise on how to proceed with a replacement or refund. You have 30 days from receipt of the faulty item to return it to us. After 30 days, please contact us to discuss the matter, or you may wish to contact the manufacturers directly as all products come with a manufacturer’s warranty. This does not affect your statutory rights.
Damages/ defects [caused during transit]
We advise all customers to check the outer packaging of their delivery before signing for the goods. If you notice any damages to the outer packaging, please sign for the goods as being 'damaged' and report the damages to ourselves within 5 days of receipt of the goods. Any visible defects to your goods must also be reported within 5 days of receipt of the goods. All damages/ defects must be photographed and pictures must be emailed to firstname.lastname@example.org Once we have been informed of such damages/defects we will ensure that replacement parts are dispatched immediately, or alternatively we may offer a partial refund as form of compensation depending on the severity of the damage/ defect(s). You have the right to reject such compensation.
PLEASE NOTE: Damaged/ defective items reported after 5 days of receipt of the goods may result in the item being ineligible for replacement, in which case partial compensation may be offered. We apologise for any inconvenience this may cause. This does not affect your statutory rights.
I received the wrong item
If the item you received is not what you originally ordered; please contact us via email@example.com quoting your order number, your name and address, details of the product, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. Our customer will not be held responsible for return costs should the incorrect item be the fault of Bed SOS.
I refused a delivery
PLEASE NOTE: If you refuse delivery of goods, you will be subject to the delivery charge incurred via ourselves for the courier to return the goods to ourselves. Refusing a delivery incurs a delivery charge fee of £40.00, which will be deducted from your original payment.