Returns Policy

Return or exchange an item

Under the United Kingdom's Distance Selling Regulations you have the right to a full refund for any item purchased from BedSOS.co.uk, within 14 days from date of purchase.  Please note the item must be unused and with all packaging and tags still attached.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt.  We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred.  Please not we can not refund delivery fees.

Please note:
• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.
• The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special courier. 
 
 

Faulty Item
If the item you received is faulty, please contact us via the contacts page quoting your order number, your name and address also including details of the product including pictures and details of the fault.  We will then advise on how to proceed with a replacement or refund.  You have 30 days from receipt of the faulty item to return it to us, however, after the 30 day period you will need to contact the manufacturers directly, as all products come with a Manufacturer’s Warranty.

I received the wrong item
If the item you received is not what you originally ordered; please contact us via the contact page quoting your order number, your name and address, details of the product, and whether you require a refund or a replacement.  We will then advise on how to proceed with the return.

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