|Bed Base||Wooden Slats|
|Bed Length||224.5 cm|
|Bed Width||156.5 cm|
|Headboard Height||100 cm|
|Footend Height||60 cm|
|Assembly Time||60 mins|
Serene Furnishings offer an eclectic mix of styles across their luxurious range of beds. Within the Serene bedroom range various styles offer a luxurious design suitable for an array of bedroom settings. The Serene Precious Metals collection is one of the most exquisite high end ranges currently available from the Serene Furnishings collection. Bed SOS offers the entire range of Serene bedsteads with free next day delivery available (UK mainland only), and 0% finance options available during checkout on selected products. We are an official UK retailer of the Serene Furnishings brand, with a high street presence to offer you peace of mind.
Our Serene Furnishings range is available on a 5-7 working day delivery service via a professional trusted courier. The courier will be in direct contact with yourself to arrange your delivery. We recommend that all customers supply us with a valid contact number during the checkout procedure, as this will ensure the courier can contact you directly. Failure to supply a contact number will cause unavoidable delays to your delivery.
It is important that all customers supply us with a valid contact number so that we can pass this on to the courier. This makes life easier should the courier need to contact you for directions, etc. We cannot guarantee that the courier will contact you before attempting delivery to advise of a rough delivery time.
Deliveries are FREE, however there is a £30 Saturday delivery charge during the checkout procedure for Saturday deliveries. Orders to AB, FK, KY, KW, IV, PA and PH postcode areas will incur a delivery charge of £40.00. This charge will be applied during checkout. If for any reason the charge is not applied, due to a technical issue on our behalf, Bed SOS will be in contact to take the delivery charge over the telephone. Should you refuse to pay the charge, Bed SOS will have no alternative but to refund you and cancel your order.
Bed SOS can request the courier to leave the goods in a safe place (ie: in a shed, rear garden, with a neighbour etc) if you are not home during the attempted delivery, however we will not be held responsible for the goods after this point. The request for the courier to leave the goods safe is a request only, and it is down to the drivers own discretion.
You must inspect all goods for any damages prior to signing for the goods. Deliveries are usually between 8am-6pm. It is the customers responsibility to ensure that either the customer or a nominated adult is home during this timescale to take delivery of the goods. We apologise for any inconvenience this may cause you.
A MESSAGE TO ALL OUR CUSTOMERS
BedSOS is open.
BED SOS is still trading. Goods are leaving us on a daily basis via our third-party couriers. Please be aware that there may be some disruption with the couriers, due to the couriers having minimal staff on hand due to the Government Lockdown and individuals self-isolating during these unprecedented times. Unfortunately this is beyond our control.
Our Sales Team and support services are fully set up to work from home wherever possible. We will be able to answer incoming emails to our firstname.lastname@example.org email address, and we endeavour to do our utmost to provide the same high level of service.
We will continue to monitor Government and NHS advice during this COVID-19 pandemic.
Bed SOS would like to take this time to thank all our customers for their support during these difficult times.
Thank you for your understanding and support in advance.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to return your order for a full refund within 14 days of purchase. As we offer FREE delivery, it is the customer's responsibility to return non suitable goods to Bed SOS at a cost to themselves. We recommend using trusted couriers such as TNT, XDP or Tuffnells, full contact details can be obtained from email@example.com The returned items must be sufficiently packaged to withstand handling during your chosen couriers service. Due to hygiene reasons, mattresses must be unused and still have all original packaging and tags attached.
Bed SOS has the right to deduct value off a customers returned goods should the item(s) reach us damaged or show signs to suggest that they have been used beyond what is acceptable to decide if you are happy with the goods. We recommend that all customers returning goods use a service which insures them to the full value of the goods being returned.
Bed SOS will arrange the return/ replacement of goods found to be faulty free of charge, if reported to ourselves as being damaged within 10 days of receipt. Photographic evidence of the fault must be supplied to firstname.lastname@example.org Bed SOS will not be held responsible for customers returning goods who have initially stated they want to cancel and then state they are faulty, this does not affect your Statutory Rights. This will result in replacements part(s) being sent only. To discuss the matter further please contact us on 0800 009 6107 Mon - Fri 9am - 5pm.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund upon receipt of any returned items, or exchange the item(s) for a different size/ colour if preferred. Please note, we can not refund delivery fees incurred by the customer upon return of any items, as depending on where the consumer lives and the delivery option chosen during checkout, we offer FREE Delivery on all goods purchased via Bed SOS. Bed SOS has the right to offer a diminished value on goods which are received back to ourselves in a damaged state. We advise all customers to use some form of courier which offers insurance, as this should cover you against transit damage. Bed SOS also has the right to offer a diminished value on goods which have been deemed as used beyond what is acceptable to decide if you are happy with the goods. Due to the T&C's with our suppliers, Bed SOS cannot accept returns on mattresses, specifically memory foam/ foam mattresses, if they have been removed from their vacuum sealed packaging. This is due to health and hygiene reasons, and will result in diminished value being offered to you, our customer. It is important that all vacuum sealed goods are inspected for the correct size information, as Bed SOS will not be held responsible for the return of opened goods which the customer has ordered through their own error.
• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.
• The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special courier.
Here at BEDSOS® we use the latest payment & security software allowing our customers to experience a happy and smooth shopping experience.
We accept all major cards, credit cards, Paypal, Amazon Checkout and Pay4Later. Simply select your relevant payment option at checkout.
Unfortunately, we are unable to take over the phone payments. This is due to the 3D secure checks which the bank put in place to protect ourselves and our customers from a potential act of online fraud. For further information regarding this please call us on 0800 009 6107 Monday – Friday 9am to 5pm and we would be happy to discuss this in depth over the telephone.
For further information on our various payment options please email us or call us.