Delivery

COVID- 19
Please note during the Coronavirus we are still processing orders, however please understand over the last few week we have discovered many deliveries are taking a lot longer than we would like and expected.  Please note these delays are out of our control but reflect on us as a business.  We do apologise about this, however we use independent couriers such as Tufnell's, XDP Express and TNT Express to name a few.

Based on this please expect deliveries to take as follows:

Next day Deliveries are taking 2-4 working days
7-10 Days Deliveries are taking 10-14 working days
10-14 Days Deliveries are taking 14-21 working days

Due to these delays there has been an uplift in calls and emails from customers which we understand. Despite this uplift in work only 1/2 our staff is working during the Covid-19 period to work within the government guidelines to keep our staff save.  Based on this calls can not always be answered and emails are taking longer to reply than expected.

We understand these delays are frustrating but they are also frustrating for us too as we do not want any delivery issues however if you do experience any issues please drop us an email at customerservice@bedsos.co.uk and we will reply within 24-48 working hours.

We appreciate your patience in these testing times and stay safe.

Thanks for understanding BED SOS


FREE DELIVERY:

Our FREE Delivery service is available on all products to England & Wales, and some Scottish postcodes.  Delivery to AB, FK, KW, IV, PA and PH postcode areas incur a delivery charge of £40.00, which will be automatically added during the checkout procedure.  Customers ordering Birlea products to postcode areas DG, EH, FK, G, KA, KY, ML and TD will also incur a £40 delivery charge, which will be automatically added during checkout.  Should the charge not be automatically added, due to a technical issue, we will contact you directly to take payment of the delivery fee.  These charges are imposed via the courier service, BedSoS does not make any profit from the charges.  If you do not agree to pay the delivery fee when contacted, we will have no alternative but to cancel the order and issue a full refund.

PLEASE NOTE:  BedSoS does not offer delivery to Northern Ireland, Republic of Ireland or Channel Islands.  Also, we do not ship Internationally.

Delivery is via trusted couriers via a Next Day Delivery service (when ordered before 1pm) to England & Wales and some Scottish postcodes, unless stated otherwise.  AB, FK, KW, IV, PA and PH postcode areas are usually delivered anywhere between 3-5 working days, unless stated otherwise.  Delivery lead times are an estimate only, please see Terms & Conditions for further details.   

Should you wish to schedule a delivery date, this can be done during checkout on any of the next day items by pre-selecting a delivery date during checkout.  Alternatively, notes can be left during checkout.  Notes left during checkout are passed to the couriers and such notes are requests only.  We cannot guarantee that the courier will honour the request.

PLEASE NOTE:  Julian Bowen and Birlea products are not available for next day or pre-scheduled delivery.  Julian Bowen products are usually delivered within 7-10 working days to England & Wales and some Scottish postcodes.  Deliveries of Julian Bowen products to DD, AB, FK, KY, KW, IV, PA and PH postcode areas are usually 2-3 weeks delivery.  Birlea products are usually delivered within 7-10 working days, unless stated otherwise, and they are not available to AB, DD, IV, PA and PH postcode areas at this present moment in time.  This is due to the additional costs involved for delivery being far higher than the usual £40 charge, at £75+VAT.  We are not willing to subject our potential customers to such charges, and therefore we regret that we are unable to process orders for Birlea products to these postcode areas currently.  Birlea products to DG, EH FK, G, KA, KY, ML and TD postcode areas are chargeable and will take approximately 2-3 weeks for delivery.  Core Products Ltd products are available on a 5-7 working day lead time.

 

SATURDAY DELIVERY:

Saturday delivery is available at an additional charge of £30.00 during checkout.  A select few of our brands are excluded from the Saturday delivery service.  These brands are as follows:

Julian Bowen

Birlea

Core Products LTD

Deliveries across all service options are usually completed between 8am-6pm.  We cannot give you an estimated time of arrival on deliveries, as the couriers are not part of our company and the deliveries are strictly based around the driver’s route for that day.  The couriers do not deliver on Sunday’s or National Bank Holidays.

Should you require any further information regarding the delivery service, please do not hesitate to contact us via customerservice@bedsos.co.uk

 

REFUSED DELIVERY CHARGES:

If you refuse delivery of goods you will be subjected to the delivery charge incurred via ourselves for the courier to return the goods to ourselves.  Refusing a delivery incurs a delivery charge of £40.00, which will be deducted from your original payment.  These charges are outlined in your Pre-Contractual Agreement.

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