Return or exchange an item
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to return your order for a full refund within 14 days of purchase, starting the day after you receive the goods. As we offer FREE delivery, it is the customer's responsibility to return non suitable goods to Bed SOS at a cost to themselves. We recommend using trusted couriers in your local area, which can be found via Shiply.com or alternatively you can use TNT, XDP or Tuffnells. Full contact details can be obtained from email@example.com should you require further assistance. The returned items must be sufficiently packaged to withstand handling during your chosen couriers service. Due to hygiene reasons, mattresses must be unused and still have all original packaging and tags attached.
Bed SOS has the right to deduct value off any customers returned goods should the item(s) reach us damaged or show signs to suggest that they have been used beyond what is acceptable to decide if you are happy with the goods. We recommend that all customers returning goods use a service which insures them to the full value of the goods being returned.
Bed SOS will arrange the return/ replacement of goods found to be faulty free of charge, if reported to ourselves as being faulty within 10 days of receipt. Photographic evidence of the fault must be supplied to firstname.lastname@example.org Bed SOS will not be held responsible for customers returning goods who have initially stated they want to cancel and then state they are faulty/ damaged, this does not affect your Statutory Rights. This will result in replacements part(s) being sent only. To discuss the matter further please contact us on 0800 009 6107 Mon-Fri 9am-5pm.
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. We will issue a full refund upon receipt of any returned items, or exchange the item(s) for a different size/ colour if preferred. Please note, we can not refund delivery fees incurred by the customer upon return of any items, as depending on where the consumer lives and the delivery option chosen during checkout, we offer FREE Delivery on all goods purchased via Bed SOS. Bed SOS has the right to offer a diminished value on goods which are received back to ourselves in a damaged state. We advise all customers to use some form of courier which offers insurance, as this should cover you against transit damage. Bed SOS also has the right to offer a diminished value on goods which have been deemed as used beyond what is acceptable to decide if you are happy with the goods. Due to the T&C's with our suppliers, Bed SOS cannot accept returns on mattresses, specifically memory foam/ foam mattresses, if they have been removed from their vacuum sealed packaging. This is due to health and hygiene reasons, and will result in diminished value being offered to you, our customer. It is important that all vacuum sealed goods are inspected for the correct size information, as Bed SOS will not be held responsible for the return of opened goods which the customer has ordered through their own error.
• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.
• The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special courier.