EASTER BANK HOLIDAY CLOSURE
Unfortunately, all departments within Bed SOS will be closed for the Easter Bank Holiday from 5pm Thursday 18th April and will not reopen until 9am Tuesday 23rd April. Any orders placed before 1pm on Thursday 18th April will be processed on that day. Orders placed after 1pm on Thursday 18th April will not be processed until our return on Tuesday 23rd April 2019. There will be no deliveries taking place during the Easter Bank Holiday. We apologise for any inconvenience this may cause.
These terms and conditions help to keep this website a safe place to trade and set out the full extent of any agreement reached between you and Bed SOS in connection with this site. You should understand that by placing an order, you accept the following terms and conditions:
Your contract for purchases made through this web site is with BedSOS.co.uk
You agree that e-mail can be used as a long-distance means of communication.
No contract for the sale of any product will subsist between you and Bed SOS unless and until Bed SOS accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered, and that the goods have been shipped to the specified address. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Bed SOS sends the e-mail to you (whether or not you receive that e-mail). This confirmation (not request) e-mail amounts to an acceptance by Bed SOS of your offer to buy goods from Bed SOS or a 3rd party supplier that is engaged on your behalf by BedSOS.co.uk.
You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
Bed SOS will not pass on your personal or credit or debit card details to any third party.
You undertake that all details you provide to Bed SOS for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
If there are any changes to the details supplied by you it is your responsibility to inform BedSOS.co.uk as soon as possible.
You may cancel items from your order at any time prior to your order being dispatched, by clicking on the cancel link next to the product ordered on the 'View My Orders' page on the website.
You may also withdraw from the contract at any time after the product has been dispatched and you have received our email confirming your order, but no later than 14 working days from the day after you receive the product. Please see our returns policy for further details.
Bed SOS does not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services. Bed SOS will do its best to correct errors and omissions as quickly as possible after being notified of them. Bed SOS do not accept liability for any indirect loss, consequential loss, and loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Bed SOS website or for any products or services purchased from the Bed SOS (Tic Trading Limited). Bed SOS will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim. If your product develops a fault whilst under warranty, please refer to your manufacturers warranty.
Processing of orders
Payments are debited before items are shipped by Bed SOS. All prices include sales taxes (where applicable) unless otherwise stated.
Every purchase you make shall be deemed performed in the United Kingdom. The law of the United Kingdom shall govern every aspect of contractual agreement concerning purchases made from this web site.
Bed SOS aim to arrange shipment of all in stock items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate.
The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be part-shipped.
Title to any product ordered will pass to you once Bed SOS has received payment in full for that product.
If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be paid by you. You should note that customs policies vary widely from country to country; Bed SOS advises each customer to contact their local customs office for further information.
From time to time Bed SOS may engage a 3rd party to fulfil orders, a contract for the sale of these products will be made between the 3rd party supplier and yourself.
Please note that (where applicable) when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Bed SOS will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond the reasonable control of Bed SOS. This does not affect your statutory rights.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
Bed SOS may amend these terms and conditions from time to time, and place the new version on the website. All purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms.
These terms and conditions shall apply when Bed SOS accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Bed SOS and you relating to your purchase. Bed SOS advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Bed SOS.
You are advised to read (and are responsible for reading) all information on this website fully.
All material on the Website, including, without limitation, all informational text, design of and "look and feel," layout, photographs, graphics, audio, video, messages, interactive messaging design and functions, files, documents, images or other materials on our Website (collectively, the "materials"), whether publicly posted or privately transmitted, as well as all derivative works, are owned by Bed SOS and/or its affiliates or other parties that have licensed to or otherwise permitted their material to be used by Bed SOS, and are protected by copyright, trademark and other intellectual property laws. Bed SOS disclaims any proprietary interest in trademarks, service marks, logos, slogans, domain names and trade names other than its own.
The materials on the Website may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means without prior written consent. Any modification of the materials, use of the materials on any website or networked computer environment, or use of the materials without prior written consent for any purpose other than personal, non-commercial use is a violation of the copyright, trademark, and other proprietary rights in the materials and is expressly prohibited.
All rights not expressly granted herein by Bed SOS to you are reserved by Bed SOS and/or its licensors.
THIS POLICY IS INTENDED TO COMPLY FULLY WITH THE REQUIREMENTS OF THE ONLINE COPYRIGHT INFRINGEMENT LIABILITY LIMITATION ACT AND THE DIGITAL MILLENNIUM COPYRIGHT ACT.
For further information please contact us via our contact page.
Returns/ Cancellations/ Refused Deliveries:
Bed SOS has the right by law to offer diminished value on goods which are returned to us in a damaged state. All values based on our website delivery and return pages are approximate values. The customer should be aware that the volume and weight of any goods they wish to return to us, unless faulty, will determine the handling/ return fee. Please read our Return Policy for further details.
Ordering from a business:
By law, Bed SOS is NOT liable for offering customers who are ordering on a business to business basis a 14 day cooling off period. In such cases where the business customer wishes to cancel/ return unwanted goods, you MUST contact: 0800 009 6107 to discuss the return procedure and the cost(s) in which will be incurred to you, the business customer. We have strict policies with our suppliers, and Bed SOS will not be held liable for any cancellations which result in a cost(s) to Bed SOS through no fault of our own. Should goods be lost during transit when they are being returned to our warehouse(s) because of no fault of our own, the business customer will not be liable for a refund. It is strictly down to the business customer to return all unwanted goods at a cost to themselves. We advise that all returned goods from business customers are returned via a trusted service which will insure them for the goods should they become lost/ damaged during transit, as Bed SOS will not be held responsible. Goods which are received back to our warehouse(s) in a damaged state will result in a refund based on diminished value. Should you fail to comply by these Terms & Conditions, Bed SOS has the right to refuse your return. Bed SOS will only issue a refund, for returned/ unwanted goods from business customers who follow these procedures.